What Your Tipping Habits
Say About You
Rita Simon, Tuesday, August 7th
Tipping in restaurants has long been the norm here in the United States, but despite the fact that it's a common (and expected) practice, how much you tip, when, and where, remains a personal and often highly controversial choice.
A recent survey by CreditCards.com shed some light into the differences between tipping habits not only across the country, by between different age groups, genders, and even political affiliations.
According to the survey, America's most generous tippers include men, baby boomers, and people who hail from the Northeast - these respondents all reported leaving an average 20 percent tip when dining out, as did Republicans and those who use a credit or debit card to tip.
By contrast, Southerners and Democrats alike reported tipping an average of 15 percent of the total bill, and women tended to tip about 16 percent.
Collectively, about 80 percent of the survey's 1,002 respondents reported always tipping in restaurants, with the median tip rate being 18 percent, and people earning over $75,000 annually top the charts in terms of the average size of their tips.
Tipping isn't limited to restaurants - nearly one-third of those surveyed tip both the baristas in coffee shops and housekeepers in hotels, while two-thirds also tip their stylist or barber. Whether or not you tip when getting your hair done often depends on your age - the older you are, the less likely you are to tip outside of restaurants.
In fact, tipping isn't the norm across the world - in many countries tips aren't expected, while leaving a tip in some regions is considered to be an insult. In Japan, leaving a tip can lead to confusion, while China is also a no-tipping country. Switzerland's labor laws mean that restaurant staff are already well-compensated through their salary, and therefore, servers do not rely on tips to make up part of their wages.
The Caboose Motel
and Gift Shop
written by Sara Lynn Valentine
“My grandfather moved from Chicago to Durango and bought the Caboose Motel in 1979,” Weston Kulovitz says. “My family moved from Phoenix to Durango when I was seven, right onto the grounds of the Caboose Motel. My mom, dad, older sister, little brother and I all lived in the cozy little house on site. I went to Needham Elementary, Miller Middle School and Durango High School, then away to college. After graduating I was working in Las Vegas when my mom and dad started looking for a manager. I have always loved the Caboose and I love Durango - so I saw an opportunity to return to Durango. This will be my 3rd summer as Manager.”
Weston wants to capitalize on The Caboose’s identity as a mom and pop motel, run by the same local family for three generations. Guests appreciate that each room is uniquely decorated and that their well behaved dogs are welcomed. They frequently tell Weston that it feels like home away from home. “We try to treat each guest as we would treat a guest in our own house,” Weston says. “We get a lot of referrals and have so many returning guests that we know many of them by name. We have a lot of soccer team guests. We have a groups of classic car owners who always stop at The Caboose and fill our parking area with all these beautiful classic cars. And we have bikers who stay here every year and rent every room. All our guests love it here.
Word of mouth brings a lot of first time guests from all over the U S and all over the world. “Many visitors to Durango come to ride the train and our name, The Caboose Motel stands out as someplace they’d like to stay,” Weston says. “Being a member of the Chamber from the beginning has been a good thing for us.”
One of Weston’s goals is to become more involved in the community. He’d like to host non profit events, networking meetings, weddings and reunions. “We have a gazebo and picnic area with grill that groups can reserve,” he says. He’s also looking into organizing art shows and sales featuring local artists. The Caboose already has an art gallery with art from local artists in the main office and has recently begun featuring consigned art for sale.
The Caboose is home to one of the tallest Ponderosa pines in the area, estimated to be 800 years old. Another link to Durango’s past is the fact that the Caboose has one of the few remaining neon motel signs in town. Visitors to Durango frequently stop and get out of their cars to take pictures with the Caboose’s neon sign. Read more about what the Caboose offers at caboosemoteldurango.com You can visit the historic Caboose Motel at 3363 Main Ave. And Weston or any of the family will be happy to take your call at 970.247.1191.
CHAC, the name by which the Community Health Action Coalition is most commonly known, might be best described as “a facilitator for effective communication and collaboration among local agencies and individuals concerned with community health.” Towards this end, CHAC identifies unmet health needs in La Plata County, educates the public, and advocates for healthy lifestyles, the prevention of disease and disability, and for integrated health services that are accessible and affordable for everyone. “CHAC’s goal,” Pattie Adler says, “is to be a catalyzer for change and improvement - but we don’t want to lead an effort on an ongoing basis. Hopefully the effort lives on in a more sustainable way led by partners that CHAC has involved. CHAC began as a grass roots organization in 2001 - and it still is to this day. It’s driven by what people in the community see that we need.”
Pattie, who has a Masters degree in Public Health, moved to Durango from Fairbanks, Alaska in 1996. She worked at San Juan Basin Health for sixteen years before becoming Executive Director at CHAC four years ago. “For the past couple years we’ve been working with advance care planning,” Pattie says. “This comes into play when someone needs medical care but is no longer able to express their wishes - for instance, a young person who has been in a terrible car accident - or an elderly person who has lost the ability to make his or her wishes known.”
CHAC created a community wide initiative in 2016 called ‘My Life: Deciding in Advance’. This initiative is designed to encourage adults in La Plata County who are eighteen and over to establish an Advance Directive that is electronically accessible to the local healthcare system. CHAC is facilitating free community education and offering a Personal Resource Specialist who can help individuals, one on one, to address advance care planning. The goal is to make sure the local healthcare system has access to a record of an individual’s wishes, since documents sitting in a desk drawer at home will be of little use in an emergency situation. “We are working hard to reach out to local business and faith communities,” Pattie says. “We will send trained speakers to share a presentation with any group. We don’t charge and are willing to go to work sites and community groups.”
CHAC has a monthly meeting that everyone is invited to attend. Call 970.799.0218 to learn more - or visit www.chaclaplata.org. Advanced Directive forms are available at no charge on the website. CHAC will present the program at Lunch & Learn this coming July. “I appreciate the Chamber’s help in getting the word out,” Pattie says.
Tom Knopick Duranglers
“I grew up in Wichita, Kansas,” Tom says. “I met John Flick when I went to Kansas State for a two year pre-forestry program. We both transferred out to CSU and became roommates. I had two goals at CSU - to get a degree in forestry and to learn to fly fish! John mentored me in fly fishing and we both received forestry degrees in 1979. I got a job in New Mexico and John joined the Peace Corps. When he finished his tour, the company I worked for needed another forester. I recommended John and he got the job. In 1983 we both found ourselves unemployed. So we decided to make a career change and open a fly shop. We’d been fishing the San Juan River, just below the Navajo Dam - one of the top trout fisheries in the country. We knew there was also a lot of good fishing in Durango - and there was no established fishing company in the Four Corners at that time. We opened Duranglers on December 10, 1983.”
Duranglers has been downtown from its beginning, and at its current 923 Main Avenue location for about 20 years. The shop carries the most prominent brands and a great selection of anything a fly angler might want or need. “We are open almost every day of the year,” Tom says. “although we do close for Christmas and New Year’s Day. We do fly tying lessons during the winter months and in spring we offer seminars and clinics. There’s always some place that’s good to fish - it is unique for an area to have great year round fly fishing for trout, so our guide service operates year round. This year we’ve had a lot of very comfortable days even in the middle of winter. A day with a guide is designed to be very educational. We take people that have never seen a fly rod before - and also those who are very skilled. Fishing with a guide is a great way to learn more about our local waters. We guide on the Animas, the San Juan below Navajo Dam, on the La Plata, the Dolores, the Piedra and Pine, as well as a lot of tributaries. Durango is considered one of the top fly fishing destination in the country and people come here from all over the U.S. and all over the world. Fly fishing is very popular in Japan, for instance. We have clients from there and just about everywhere.
“One of the first things we did way back in 1983 when we first opened the shop was to join the Durango Chamber. The Chamber does a great job marketing Durango and it’s been important and valuable for us to be involved.”
You can reach Tom or John at 970.385.4081. Learn more about Duranglers at www.duranglers.com
BUSINESS OF THE YEAR
Durango Motor Company
SMALL BUSINESS OF THE YEAR
Four Corners Broadcasting
Citizen of the Year
NON-PROFIT OF THE YEAR
The Garden Project of SW Colorado
ENTREPRENEUR OF THE YEAR
Tracie Holcomb - Crossfit Catacombs
“BILL MASHAW” VOLUNTEER
OF THE YEAR
SPIRIT OF DURANGO
El Moro Spirits And Tavern
MORLEY BALLANTINE AWARD
Mary Jane Clark
BARBARA CONRAD AWARD
YPOD OF THE YEAR
DIPLOMAT OF THE YEAR
A Smile by Design • Daniella Phillis - Written by Sara Lynn Valentine
Dr. Daniella Phillis (usually called Dani), a board certified orthodontist and owner of A Smile by Design, relocated to Durango from New Hampshire a little over a year ago. “My husband had always wanted to live in Colorado,” Dani says. “We were ready for a new adventure so we started looking all over the state. When we learned that this practice was for sale we came out for a visit.” They immediately set the wheels in motion for a move. Dani took over the practice on December 1, 2016.
“I currently have patients from seven to late seventies; there is really no age limit in orthodontics. It’s never too late to deal with an issue that may have bothered you your whole life - or to correct lapses that occurred because you didn’t wear your retainer after you got your braces off years ago! The most common story I hear from adults seeking re-treatment is ‘I had braces - but nobody told me how important it was to wear my retainer!’ There’s so much we can do now. My orthodontic practice focuses on comprehensive treatment correcting tooth alignment and orthopedic jaw function, and includes early intervention therapy, limited treatment, traditional braces, ceramic brackets, space management for implants/restorative work, retainers and night-guards. I also am an Invisalign Provider - which is a newer, clear aligner treatment, and a great alternative to braces.”
Smile By Design sees patients at four locations - Durango, Cortez, Bayfield, and Pagosa Springs. Everything from charts to radiographs (x-rays) is digital. Even impressions are digital - no more goopy trays! Dani offers new patients a complimentary appointment which includes photos and panoramic X-rays. Treatment options are provided at that appointment. Learn more about Dani’s practice at www.asmile-bydesign.com or call 970.247.5874.
“It is great to be in Durango!” Dani says. “We like skiing and have hiked a lot - and we want to get a mountain dog. I do participate in Chamber events. The ones I’ve attended this year have been great. It’s been a very busy first year and I’m hoping to get even more involved this next year.”
Daniella and her dad won’t be the only dental professionals in the family for long. Her younger sister is in her orthodontist residency, and her younger brother is in dental school.
P 4 Consulting • Ellen Babers
Written by Sara Lynn Valentine
Ellen’s circuitous path to Durango began in 1984 at the prestigious Nantahala Outdoor Center in North Carolina where she worked as a whitewater raft guide and instructor alongside world renowned C-1 and kayaker Kent Ford. Ellen also met Betsey Upchurch at Nantahala, where they developed a corporate team building and leadership program. Along the way, a personal plea from Kent to help coordinate local races led Ellen into twenty-plus years of organizing sporting events, including five Olympic Games.
“My job at the Olympics was to hire and train venue managers, and to coordinate stakeholders, all of whom had competing interests,” notes Ellen. “For example, in Greece our department (spectator services) hired 200 managers, who had to coordinate planning with 18 other departments. We also trained them to manage 3,000 supervisors who then led 10,000 volunteers. I became very good at managing lots of moving parts and diverse personalities!”
Kent moved to Durango in the early 1990s. In 2000 he invited Ellen to town to work on a whitewater instructional video. That summer she met the man who is now her husband, Michael Ellis. Michael joined her on the Olympic trail for the next few years. They returned to Durango in 2010 to live full-time.
In 2011, Betsey, who had become a successful leadership consultant for global companies, teamed up with Ellen to create P4 Consulting. Their mission is to support organizations that want to be a positive force in the world, that want to grow, innovate, care for people and create wealth. P4 focuses on developing effective leaders and building sustainable cultures.
“We train leaders to effectively manage people so that the work atmosphere is productive and encourages each person to do his or her best work” explains Ellen. “Clear communication, delegation, emotional intelligence, problem solving – these are foundational skills, but they are also the difference between a thriving team and one where people avoid each other in the hallway.”
“Durango is a great place to do business,” says Ellen. “The Chamber has been an excellent resource and support for us.”
Learn more about P4 and their local Professional Development Program for Managers at www.P4consult.com. You can speak with Ellen at 970.459.1160.
Antlers On The Creek
“The natural beauty of Durango is hard to beat,” says Susan Barrett, owner of Antlers On the Creek, a B & B on Lightner Creek, just four and a half miles from downtown Durango. “Our motto is ‘Prepare to be Pampered.’ We want to anticipate our guests’ desires before they’re even aware of them. We serve a three course breakfast each morning and I bake up to eight dozen cookies a day; they fly out of our ‘bottomless’ cookie jar! We serve wine and local beers for Antlers’ Happy Hour, with a different appetizer each day.”
Susan owned an interior design showroom during her previous life in Denver. She was often on the road for 25 to 30 weeks a year, staying in everything from motels to guest lodges to 5 star resorts. She experienced first-hand what kinds of accommodations and hospitality work best for a couple, a family, or a single woman. In evaluating what she wanted to do next, once her kids were grown and on their own, Susan considered her experience in interior design, her familiarity with the hospitality industry, and the five months of culinary school she had recently completed in Boulder.
“I just tied everything together and started looking for something to buy that I could run for myself. My sons live in Scottsdale and Denver. I wanted to be within a day’s drive of both. I first looked at the Lightner Creek Inn, as Antlers On the Creek was then called, in 2009. I finally purchased it in 2013. Over the next seven months we renovated everything! I went for a modern Colorado farmhouse feel and changed the name to give it some new life. We opened in June of 2014. I joined the Chamber right away. We’ve had guests from across the US and all over Europe, Australia, South America, and South Africa.
“Last summer the fire started about 300 yards from my inn. The Durango community pulled together and offered any & every kind of imaginable help - it was so comforting. It was amazing. It was inspiring! I’ve never witnessed anything like that before. A gentleman here on a service call, whom I’d only met that morning, even offered assistance!”
Learn more at www.antlersonthecreek.com. You can reach Susan at 970.259.1565, or email firstname.lastname@example.org.
Advanced Concrete Solutions
Karen Evans and Bob Reynolds
Bob Reynolds and Karen Evans wanted to live in Durango but weren’t sure how they could make that happen. Still, sixteen years ago they took the plunge. They bought a house in Durango, said goodbye to Dallas, and made the move. Then, like so many others before and after, they had to figure out how to make it work!. During their first year in Durango they met the owner of J and R Concrete and learned that he wanted to sell. They bought the business and changed the name to Advanced Concrete Solutions. They have since built a reputation for excellence, specializing in high quality decorative concrete (think polished or stained interior floors, and decorative stamped driveways and patios), residential foundations/flatwork, and commercial buildings/site work. ACS works with both residential and commercial builders, who count on ACS for consistent quality in a timely manner and for a fair price.
“We are a full service concrete contractor,” Karen says. “We do everything from houses to schools and hotels and hospitals. Our customers live in Durango, Dolores, Cortez, Silverton, Bayfield, Pagosa - throughout southwest Colorado.
“Being a member of the Chamber has been a good experience. I have been to some the Lunch and Learn programs and I participate in the Girls Gone Golfing each year. Bob and I also go to the Business After Hours - it’s a good way to stay connected to the community. We’ve met a lot of wonderful supportive people here in Durango - we think it’s a great community. What’s not to like?”
Advanced Concrete Solutions offices in Bodo Park. Learn more at www.advancedconcrete.biz. You can reach Karen at 970.259.9252.
The Durango Chamber of Commerce
The Durango Chamber of Commerce is a membership-based organization that promotes and supports the local business community through communication, advocacy, education, leadership and financial viability.